Terms of Service
These Terms of Service (“Terms”) are a legal agreement between you and Orogénica Limited, a company registered in New Zealand (NZBN 94-29053678041) (“Wren,” “we,” “us,” or “our”), governing your use of the Wren mobile application and related services (the “Service”). Wren is an AI tarot-reading and reflection app, published on the App Store and Google Play as “Ask Wren.”
By downloading, accessing, or using Wren, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use Wren.
1. Eligibility
To use Wren you must be able to form a binding contract with us, and you must meet the minimum age required to use Wren in your country and by the app store from which you download it (the App Store or Google Play). Wren is not directed to young children. If you are a minor where you live, you may use Wren only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf. By using Wren you confirm that you meet these requirements.
2. What Wren is — and what it is not
Wren offers AI-generated tarot readings, conversations, written reflections, journaling, and moon-ritual features for personal reflection, insight, and entertainment only.
Wren does not provide professional advice. Nothing Wren says is, or is a substitute for, professional medical, mental-health, psychological, legal, financial, or other professional advice, diagnosis, or treatment. Readings and responses are generated by a large language model, are inherently uncertain, and may be inaccurate, incomplete, or inappropriate. You are solely responsible for any decision you make or action you take based on your use of Wren, and you should seek a qualified professional before making decisions that affect your health, finances, legal position, or wellbeing.
Wren is not an emergency or crisis service. Do not use Wren in a crisis or emergency. If you are in danger or thinking about harming yourself or others, stop and contact your local emergency number or a crisis line immediately. In Aotearoa New Zealand you can call or text 1737 to reach a trained counsellor, or call 111 in an emergency.
3. Your account
You can sign in to Wren through Google or Apple, or by creating an account with an email address and password. You may also use parts of Wren without signing in. You are responsible for the activity that occurs under your account and for keeping your sign-in credentials secure — including choosing a strong password if you create one. You must give accurate information and not impersonate anyone or misrepresent your affiliation with any person or entity.
4. Subscriptions, free trials, and billing
Some features require a paid subscription (“Wren Premium”). Subscriptions are sold as auto-renewable in-app purchases and are processed by Apple (App Store) or Google (Google Play), and administered through RevenueCat. Prices, billing periods, and any free-trial terms are shown in the app at the point of purchase and may vary by region.
By purchasing a subscription you agree that:
- Payment is charged to your Apple ID or Google account at confirmation of purchase.
- Auto-renewal — your subscription automatically renews for the same period at the then-current price unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
- Managing and cancelling — you can manage or cancel your subscription in your Apple ID or Google Play account settings after purchase. Uninstalling the app does not cancel a subscription.
- Free trials — if a free trial is offered, any unused portion is forfeited when you purchase a subscription, where applicable, and the subscription price is charged when the trial ends unless you cancel beforehand.
- Refunds are handled by Apple or Google under their policies; we generally cannot issue refunds directly. Your non-excludable consumer rights (see §14) are not affected.
We may change subscription prices and offerings. Changes apply to future billing periods and, where required, we will give you advance notice and the chance to cancel.
5. Acceptable use
You agree not to:
- use Wren for any unlawful purpose or in violation of these Terms;
- attempt to probe, scan, reverse-engineer, decompile, or circumvent the security or access controls of the Service, except to the extent this restriction is prohibited by law;
- access the Service through automated means, scrape it, or attempt to extract its underlying models or prompts, or use it to build or train a competing model or service;
- interfere with or disrupt the Service, or impose an unreasonable load on our infrastructure;
- submit content that is unlawful, or that infringes or misappropriates the rights of others; or
- use Wren to harass, abuse, or harm another person, or to generate content that facilitates such harm.
We may investigate and take appropriate action, including suspending or terminating access, for conduct that we reasonably believe violates these Terms or harms the Service or others.
6. Your content
“Your Content” means the questions, messages, reflections, journal entries, ritual intentions, and other material you submit to Wren. As between you and us, you retain ownership of Your Content.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, adapt, and display Your Content solely to operate, provide, secure, and improve the Service for you — including transmitting it to the subprocessors described in our Privacy Policy. To generate readings and replies, Your Content and the profile context used to personalise it are sent to and processed by Anthropic; under Anthropic’s commercial API terms this content is not used to train their models. We handle Your Content as described in our Privacy Policy.
You are responsible for Your Content and confirm you have the rights necessary to submit it. Please avoid sharing information you would not want stored.
7. Intellectual property
The Service, including its software, design, text, graphics, artwork, and the “Wren” and “Ask Wren” names and branding, is owned by Orogénica Limited or its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use Wren for your own non-commercial use, subject to these Terms. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from the Service.
The tarot imagery used in Wren is the Rider–Waite–Smith deck (illustrated by Pamela Colman Smith, 1909), which is in the public domain in the United States and many other jurisdictions.
8. Third-party services
Wren relies on third-party services, including Apple, Google, Anthropic, Supabase, Sentry, Expo, and RevenueCat. Your use of those services may be governed by their own terms and privacy policies, and we are not responsible for them. Your purchases through the App Store or Google Play are also subject to those stores’ terms.
Apple-specific terms. If you use Wren on an Apple device, these Terms are between you and Orogénica Limited only, not Apple, and Apple is not responsible for Wren or its content. Apple has no obligation to provide support for Wren. If Wren fails to conform to any applicable warranty, you may notify Apple and, where applicable, Apple may refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to Wren. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
9. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any reading, response, or output will be accurate, reliable, or suitable for any purpose. This section does not limit the non-excludable rights described in §14.
10. Limitation of liability
To the maximum extent permitted by law, Orogénica Limited and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) NZ$100. This section does not limit the non-excludable rights described in §14, and nothing in these Terms excludes liability for fraud, or for death or personal injury caused by negligence, where such exclusion is not permitted by law.
11. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Orogénica Limited from claims, damages, liabilities, and reasonable expenses (including legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.
12. Suspension and termination
You may stop using Wren at any time and can delete your account in Settings → Tend the edges → Delete account. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if necessary to protect the Service or others. Sections that by their nature should survive termination (including §§6–11 and 15) will survive.
13. Changes to the Service and these Terms
We are actively developing Wren and may add, change, or remove features. We may also update these Terms. For material changes we will update the “Last updated” date and give more prominent notice (such as in-app). Continued use of Wren after an update means you accept the revised Terms. If you do not agree, stop using Wren and delete your account.
14. Consumer rights (New Zealand)
If you use Wren as a consumer in New Zealand, you have guarantees and rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that cannot be excluded, and nothing in these Terms limits or excludes those rights. Where you acquire Wren for the purposes of a business, you agree that the Consumer Guarantees Act does not apply. If you are a consumer elsewhere, you may have similar non-excludable rights under your local law, and nothing in these Terms affects those rights.
15. Governing law and disputes
These Terms are governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts. This does not deprive you of any protection under the mandatory consumer-protection laws of the country where you live. We would rather resolve concerns directly — please contact us first at hello@askwren.app and we will try to sort it out.
16. Contact
Orogénica Limited
NZBN 94-29053678041
hello@askwren.app